Anonymous
map-marker Phoenix, Arizona

Missin check

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Thank you after contacting you mysteriously my check showed up !!great expierence on this site thanks again!
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Charles L Ars

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Verified Reviewer
| map-marker Heflin, Alabama

Firewolfes@***.com

I need a w2 from Fiveguys for a mortgage loan is there a way for you to re-send one to me or email it?
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Teresa S Xly

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Verified Reviewer
| map-marker Kingsport, Tennessee

Ordered my food on the phone. When I got home it was wrong

Order was wrong after I drove 20 minutes home. Put cheese on my hamburger. I do not eat cheese on my hamburger
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Pros:
  • Nine at this point

Preferred solution: Full refund

User's recommendation: Do not place telephone orders. My order was wrong when I go home. They put cheese on it. I do not eat cheese on a hamburger

Manpreet K Nis

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Verified Buyer
|

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Verified Reviewer
| map-marker Pflugerville, Texas

I had a very bad experience

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Five Guys - I had a very bad experience
I ordered fries which was over cooked or like over fried,even could not eat and not fresh ,I ordered burger they forgot about fill with veggies I threw whole dinner I need my money back
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Loss:
$20

Preferred solution: Full refund

User's recommendation: Please check your order and request make sure they make fresh

Nichu N

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Verified Reviewer
| map-marker Indianapolis, Indiana

Taxes information and customer services

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I still have not received my taxes information from 5 guys and this company is very unprofessional and dont know how to treat there customers
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Loss:
$2
Pros:
  • There is no pros only cons only thing is the frys are very good
Cons:
  • Untrained employees
  • Disrespectful
  • Over charging

Preferred solution: To receive my tax information W-2s

User's recommendation: Don’t work here or eat at the downtown location

Anonymous

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Verified Buyer
| map-marker Medford, New Jersey

Poor service - MARLTON, NJ FIVE GUYS

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Poor service - MARLTON, NJ FIVE GUYS
First and foremost, when your employee answered the phone, there was nothing he said denoting what company we were calling. Number two, after placing order by phone while on the road, when confronted with how long before order would be ready, we were already hung up on. Poor representation of FIVE GUYS. ANOTHER ISSUE: When arrived, still had to wait another 35 minutes for order and order was not even right when we got home. Disgraceful, disgusting and unacceptable representation of good service.
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Anonymous
map-marker South Bend, Indiana

Need to make a complaint

I DONT remember THE DATE I CAME IN BUT THEY MESSED UP MY SANDWICH.. AND DID NOT REPLACE IT...STILL WAITING ON MY REPLACEMENT OR MY GIFT CARD IN THE MAIL..I GAVE THE PERSON I TALKED TO MY ADDRESS AND STILL NO RESPONSE... IM STILL UPSET.. WHEN IS MY GIFT CARD COMING.....
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Anonymous
map-marker South Bend, Indiana

Need to make a complaint

I BOUGHT A SANDWICH AND MY FOOD HAS NOT BEEN REPLACED...I WOULD REALLY APPRECIATE IF I GET A FULL REFUND ...GIFT CARD PREFERABLELY..
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Anonymous
map-marker Upper Darby, Pennsylvania

Need to make a complaint

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I went in to pick up lunch for my coworkers and myself. I was the only one standing at the counter and there was a man and Cassondra standing behind the counter, the man said to Cassandra "could you help her" she looked at me and said NO and proceeded to help a young man that approached the counter after me.

The man waited a few seconds and said to me "I'll help you". I was wearing a NEW CASTLE COUNTY HOPE CENTER Lanyard around my neck.

I understand that homeless people from The Hope Center which is a shelter hang on or near the property of Prices Corner. Cassondra judged me as one of those people instead of an employee of The Hope Center this was very unprofessional for someone that works in a public setting and with the community.

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Christopher B Qrn
map-marker Jacksonville, Florida

Food posioning

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I went to the Five Guys located at, 3267 Hodges Blvd Unit 6 Jacksonville, FL 32224, on 01/24/2022 and order a double cheeseburger with mayo, lettuce and grilled onions. As soon as I walked in I noticed them cleaning with several chemicals all around the store. I ate my burger and not even 20 mins later I was throwing up. My stomach was so upset I had to go to the ER and when I called them to tell them what happened there was no type of apology or would you like a refund or anything I had to ask them for a refund. An overall awful experience and I will never be eating there again. The Managers on duty were Ashton and Tyler and I was in disbelief by the poor customer service via the incident.
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Loss:
$50

Preferred solution: Let the company propose a solution

User's recommendation: Absolutely not

Anonymous
map-marker Monroe, Georgia

Need to make a complaint

We talked on the 7th I need to talk to someone again please call me at706461**** call me call me call me call me call me call me
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Loss:
$45

Preferred solution: Full refund

User's recommendation: Not good

Anonymous
map-marker Fort Lauderdale, Florida

W2 form

I've called 3 times to customer service for my w2 form and the always say it will be emailed to me. Hasn't been so far. I've gone through my ex manager and he's always given me the wrong email. At the end I'm still waiting for my damn w2. BTW,My last check was short by 300 and the Manger got me a cashiers Check. Big corporations run you over.
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User's recommendation: Don't work for them.

Melissa E Pdn

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Verified Reviewer
| map-marker Worcester, Massachusetts

W2 from Shrewsbury worcester Massachusetts

I worked for fiveguys in Shrewsbury and worcester Massachusetts i have been trying to contact people about my w2 i havent received it yet. I would like so.e information on where i go from here please.
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Preferred solution: My w2

Anonymous
map-marker Deptford, New Jersey

Got sick

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My son and I ordered for delivery two cheeseburgers and fries. 1 and 1/2 hour later we were both really ill. Lasted into the next day. Won't be going back to the 5 guys on Cross Keys Road in Sicklerville NJ.
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User's recommendation: Don't go to this store.

Rachell M Rjr

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Claim

Five Guys - Claim
I ordered a double bacon cheese burger aat 2552 Grant ave philadelphia pa 19114 and theres a roach on my double bacon cheeseburger this is so discusting i never want to eat a cheeseburger in my life.. so discusting.
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Cons:
  • Not a clean place

Preferred solution: Let the company propose a solution