Five Guys
Reviews and Complaints
The place is disgusting and the shift manager Ali was really rude and had no idea how to give change for a $100
- Good food
- High priced and horrible shift manager
Preferred solution: New management
User's recommendation: Don't go to 5guys in Gaylord mi until they have new management
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Verified Reviewer | Stone Mountain, GeorgiaNeed to make a complaint
The owner of my work paid everyone yesterday besides me. He said it was because I did not fill out my payroll when I tried everything in my power to do it and talk to him all day the day before.
After I created an account to do my payroll the site would not let me in. I have pictures and screenshots that I showed him. So then he goes ahead and tells me the next day which was yesterday after everyone got paid that I was supposed to do it on a computer. He told me that after it was already too late.
When I talk to you on the phone he was extremely rude to me and hung up on me. Then he sent me a text and told me that he is not playing this *** game and I need to do myself a favor and watch my tone. He also said that the only person pointing fingers is the person that's looking in the mirror. So then I told him look I really need my money he said well I'm out of town and you can't get a check until monday.
I told him that wasn't going to work and that I have two children and I'm going to mess up situation and I really need my money so there has to be another way. He told me no I will get it on Monday so in my opinion I feel that it was his fault that I did not get paid and no owner should ever ever talk to their employees like that.
I never gave him any reason to treat me that way. I did exactly everything I was supposed to do.
- I love the manager and good pay
- Horrible owner that treats employees like animals
Preferred solution: I want my check that I worked hard for. And I want something else done for the way that Josh treated me.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stone Mountain, GeorgiaNeed to make a complaint
The owner refused to pay me when everybody else got paid yesterday. He told me it was my fault because I did not fill out my payroll.
But I had been talking to him all day the day before and was trying my hardest to fill the payroll out and it kept telling me after I created my account that I could not get in because there was a error their side. I called him and said I really need my money and he told me it was my fault and that he's out of town and I can get a check on monday. I have two children and I have a situation and I really need money and I feel this isn't fair and there's got to be another way he can pay me. So then he sends me a text and he is cussing at me and saying I'm not playing this *** game and that I need to do myself a favor and watch my tone.
Never did I get rude with him. He also said the only one 20 fingers is the one looking in the mirror. So then he says he's going to try to figure something out and ask me my full name, date of birth, social security number, and my bank account and routing number. So he had my hopes up that I was going to get paid.
Then he text me and said no you'll get the check on monday. So I told him there has to be another way that I can get paid and he chose to ignore every single message that I sent him.
- I love my manager and good pay
- Owner is very unprofessional and rude
Preferred solution: My check now
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Verified Reviewer | New York, New YorkRefund
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Verified Reviewer | Worcester, MassachusettsI have not received my check
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Verified Reviewer | Magnolia, TexasWrongful termination
Preferred solution: Apology
User's recommendation: The food is great.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rio Rancho, New MexicoPissed off custermer
- Over priced
- Rude people
- Horrible food prep and customer service
Preferred solution: Full refund
Didn't get paid
User's recommendation: Never deal with Five Guys
Fraud
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Verified Reviewer | Queens, New YorkI tried talking to the manager, she was very rude and disrespectful. She even hung up on me. Then when I contacted by someone who said he was corporate he was just asking rude and disrespectful. He ev
Preferred solution: Full refund
User's recommendation: Don't order anything from the Five Guys on Media Rd in Fairlawn Oh
change of product
They still made me pay $20 for a burger
Preferred solution: Apology
User's recommendation: Choose another Five Guys. They'll rip you off on Medina Rd in Fairlawn Ohio
Manager complaint from employee
Preferred solution: Hours
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Verified Reviewer | Kingsport, TennesseeMy to go wrong was incorrect
Preferred solution: Full refund
User's recommendation: 0 unless I get refunded
I have not received my check
Preferred solution: My check
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I bet he hung up on you because you were rude.