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2.0

We stopped for burgers and fries after shopping at Willow Bend Mall. This restaurant is in a VERY NICE area of Plano Tx. We had my 81 year old mother with us and none of us eat burgers and fries on a regular basis but she requested a burger.

First thing, none of us had EVER Been to a Five Guys, but it was highly rated on Yelp.

it was 2;45 PM and the shop was not overly clean. The floors were sopping wet and a Slip and Fall Hazard, especially with Senior Citizens. The staff had parked Wet Floor signs (which are also Slip and Fall Hazards) all over the floor area where you walk to the tables and the drink counter and condiment counter.

We ordered and since they proudly display signs that the fries are cooked in peanut oil (which is VERY BAD for most people), and is a low quality Omega 6 saturated oil, we opted for burgers and beverages only.

The burgers were finally served in a to go bag, no one in my group said anything about a to go order. We asked for trays and they just looked at us. There were no lemons, fresh or fake for the tea.

The soda were so watered down with carbon. water that the sodas were undrinkable.

The burgers were served very sloppy and oily. This was our first and last visit to a Five Guys and if there were a "Zero" Stars, that is what I would rate this restaurant.

I went online and complained to Corporate and their disingenuous response was, "Thank you for this Learning Opportunity". Wow, where did they buy all the Fake Awards posted around all the windows and walls of the Restaurant. Just WOW!

This place sucks. Food sucks. Service sucks. What a total waste of our time and what an awful experience. ShockedWtf

Reason of review: Poor customer service.

Monetary Loss: $28.

Preferred solution: Let the company propose a solution.

Five Guys Cons: Food, Service, Cost for value.

Location: 3400 E Hebron Pkwy, Carrollton, TX 75010, USA

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